Refund Policy

At Sahin Electronics, we want our customers to have a smooth and reliable shopping experience. If you receive a damaged, defective, or incorrect product, we are here to assist you according to the terms mentioned in this Refund and Return Policy.

Please review the following guidelines before requesting a return or exchange.

Return Eligibility

Products may be eligible for return or exchange if:

• The product is damaged or defective upon delivery
• The wrong product has been delivered
• The product received does not match the order details
• The product has a manufacturing issue covered under warranty

To be eligible for a return, the product must:

• Be unused and in its original condition
• Include original packaging, accessories, manuals, and warranty documents
• Be accompanied by proof of purchase or order details

Return Request Period

Customers must contact Sahin Electronics within [X days] of receiving the product to request a return or exchange.

Requests submitted after this period may not be accepted.

Products Not Eligible for Return

Returns may not be accepted for:

• Products damaged due to customer misuse
• Products with missing accessories or original packaging
• Products showing signs of use beyond inspection
• Products damaged due to improper installation or handling
• Items specifically marked as non-returnable

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us immediately.

Customers may be required to provide:

• Order number
• Product images or videos
• Details of the issue

Our team will review the request and guide you through the next steps.

Exchange Policy

If your return request is approved, Sahin Electronics may offer:

• Replacement of the same product
• Exchange with another available product
• Refund according to the applicable conditions

Product replacement depends on availability.

Refund Process

Once a return is approved and the product has been received and inspected, we will process the refund if applicable.

Refunds may be issued through the original payment method or another agreed method.

The refund processing time may vary depending on the payment method and banking service.

Delivery Charges

Delivery charges may be handled according to the reason for return:

• If the product is defective, damaged, or incorrectly delivered, Sahin Electronics will review the delivery cost responsibility.
• If the return is due to customer preference or incorrect information provided by the customer, delivery charges may apply.

Warranty Claims

For products covered under manufacturer warranty, customers may be required to contact the authorized service center or follow the brand warranty process.

Sahin Electronics will assist customers in understanding the warranty process whenever required.

Order Cancellation

Orders may be cancelled before shipment confirmation.

Once an order has been dispatched, cancellation requests may not be accepted and the customer may need to follow the return process.

Customer Responsibility

Customers are responsible for:

• Providing accurate order and contact information
• Checking product details before purchase
• Keeping invoices and purchase records
• Handling products carefully after delivery

Contact Us

If you have any questions regarding our Refund and Return Policy, please contact us:

Sahin Electronics
C/252, Mizmizi, Mouchak, Shiddhirganj, Narayanganj, Bangladesh

Phone: 01350933629

Email: [email protected]